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Returns Policy

We hope that you will be delighted with your order. However, if for any reason you are not entirely happy, please return the item to us for an exchange or refund.

Please call 01529 413149 or email and you will receive a reference number.

Please return the item(s) to us within 14 days of receipt. The item(s) must be unused and returned in its original condition and packaging, we will then refund you the full price you paid within 30 days or receiving the returned item(s).  We cannot refund you if the item is returned damaged.

We regret we cannot refund posting and packaging costs and would suggest you use the Royal Mail recorded or Special Delivery option so that you have a tracking number for the item.  In the unlikely event that the item is lost or stolen in transit, you are responsible for claiming compensation from the Royal Mail.

Please send the packed item to:

Wilkinsons Jewellers

The Little Time House

13 Southgate


Lincolnshire NG34 7SU

You will receive an email when we have received the item and also when we have processed your refund. refunds may only be made to the same credit or debit card as used in the orginal purchase.

PLEASE NOTE: Regrettably, for hygiene reasons, we cannot accept returns for pierced earrings, unless faulty.